We want you to be satisfied when you shop with us. We offer a 7-days refund policy. Find out more below.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Please note that no dog toy is indestructible and you are responsible for supervising your dog and ensuring proper use of products. Consumables must be unopened for this term to apply.

 

Returns and refunds

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@lunoji.com. Please note that returns will need to be sent to the following address: 26 Sin Ming Lane, #06-118, Singapore 573971

If your return is accepted, you may send the items back for us to process. Items sent back to us without first requesting a return will not be accepted. There will be a 5% restocking fee.

You can always contact us for any return question at admin@lunoji.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, treats or supplements), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll have your refund processed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@lunoji.com.